Returns & claims

SOLAIRUS caviar is a perishable, temperature-sensitive food product. The standard 14-day right of withdrawal therefore does not apply where the legal exception for perishable or short-shelf-life goods applies. This does not limit your statutory rights if goods are incorrect, damaged or otherwise not in conformity with the contract.

1. Inspecting delivery

Please inspect the parcel and product condition as soon as possible after delivery. If there is visible transit damage, we recommend taking photographs and, where possible, noting the damage with the courier.

2. Incorrect or damaged goods

If you receive the wrong product, the product arrives damaged, the cold chain appears compromised, or you have another substantiated quality complaint, contact info@juodiikrai.lt with your order number, a description of the issue and, where possible, photographs.

Please report delivery or condition issues as soon as possible, preferably within 24 hours of receipt, so that we can reliably assess the product and cold-chain condition. This recommendation does not limit statutory consumer rights.

3. Remedy

After assessing the circumstances, we will provide an appropriate remedy under applicable consumer law, which may include replacement, price reduction, refund or another lawful solution depending on the case.

4. Do not return without contacting us

Because the product requires an uninterrupted cold chain, please contact us before sending anything back. We will confirm whether a return is required and how it should be handled safely.

5. Disputes

Please contact us first so we can resolve the matter directly. If a dispute cannot be resolved, consumers may contact the Lithuanian State Consumer Rights Protection Authority (VVTAT).

Maisto tvarkymo subjektų registro Nr. 130023521

Bottless UAB · info@juodiikrai.lt
WhatsApp: +370 671 31003